Warm Line

The Parent Support “Warm Line” is a free, live telephone line that connects parents with trained professionals who provide practical information, guidance, and emotional support. The goal of the Warm Line is to help parents navigate stressful situations in order to help young children and teens flourish physically, socially and emotionally. The Warm Line my be reach Monday-Friday, from 11 a.m. to 8 p.m. CST.


The Warm Launched in June 2016 and it is a collaborative effort between Le Bonheur Children’s Hospital and the ACE Awareness Foundation. The Warm Line mirrors the in-person support services offered by Universal Parenting Places (UPP) which are made available in Shelby County.


What is a Warm Line?

A Warm Line is telephone line that provides assistance for people whose need is not urgent. “Hot lines” are used in cases of crises or disaster; a Warm Line is not intended for use in a crisis or disaster situations. Emergency callers will be directed to dial 911.

Who runs the Warm Line?
LBC_4C_LOGOFunding for the Warm Line is made possible by the ACE Awareness Foundation and is managed and executed by the caring professionals at Le Bonheur Children’s Hospital.

Who can call the Warm Line?
The Warm Line is available to all Shelby County parents and caregivers free-of-charge. The line offers interpreter services in Spanish, and 250 additional languages.

What can parents expect when they call?
The Warm Line is intended to serve as a real time, go-to reference for parents needing help and support with difficult or unclear parenting situations. The Warm Line mirrors the support services of the Universal Parenting Places (UPPs), which provide practical information, guidance, and emotional support for family-related issues or concerns, no matter how large or small.

Who will parents speak to on the Warm Line?
Licensed social workers and licensed counselors trained in parental guidance and support affiliated with Le Bonheur Children’s Hospital.

What are some issues that might warrant a call to the Warm Line?
Non-urgent parenting challenges prompting calls the Warm Line may range from a young child acting out, to divorcing parents seeking to minimize the effect on their children, to concerns for a teenager who suddenly seems detached.

Is my call confidential?
All calls are confidential, though they may be recorded for quality assurance. However, calls regarding or suspecting child abuse fall under the State of Tennessee mandatory child abuse reporting law.

The Warm Line is not for emergencies and is not medical treatment. In the case of emergency dial 911.


For information, call Warm Line program Supervisor Shandrian Guinn at 901-287-4742.

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Shandrian Guinn
Supervisor Parent Support Warm Line
Le Bonheur Children’s Hospital

Related Media

“Warm Line” allows parents in Memphis to call for help, Commercial Appeal

Parent support phone line launches in Shelby County, WREG-TV

Foundation Supports New Services to Help ParentsMemphis Daily News

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